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GDPR Policy


1. Introduction

Welcome to The Laugh Factory ("we," "us," "our"). We are committed to protecting and respecting your privacy in accordance with the European Union’s General Data Protection Regulation (GDPR). This GDPR Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website [www.laughfactory.com] ("Website") or engage with our services.

By accessing or using our Website, you agree to the terms of this policy.

 

2. Data Controller

The Laugh Factory is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us using the details provided in the Contact Us section below.

 

3. Information We Collect

We may collect and process the following categories of personal data:

  • Personal Identification Information:
  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Transactional Information:
  • Purchase history
  • Payment details (processed securely through third-party providers)
  • Technical Data:
  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Time and date of visit
  • Usage Data:
  • How you navigate and interact with our Website
  • Referring URLs
  • Marketing and Communications Data:
  • Preferences in receiving marketing from us
  • Communication preferences

 

4. Lawful Bases for Processing

You may update or withdraw your consent for specific purposes at any time by contacting us or following instructions provided in our communications. We process your personal data based on the following lawful grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., subscribing to newsletters).
  • Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., booking tickets, processing orders).
  • Legal Obligation: Compliance with legal obligations (e.g., tax laws, reporting requirements).
  • Legitimate Interests: Processing is necessary for our legitimate interests, provided they are not overridden by your rights and interests (e.g., improving our services, marketing).

5. How We Use Your Information

Your personal data is used for the following purposes:

  • To Provide Services:
  • Process transactions and manage bookings
  • Deliver tickets and confirmations
  • To Communicate with You:
  • Respond to inquiries and provide customer support
  • Send newsletters, promotions, and event updates (based on your preferences)
  • To Improve Our Website and Services:
  • Analyze usage patterns and optimize user experience
  • Conduct market research and surveys
  • To Ensure Security:
  • Protect against fraudulent activities
  • Maintain the integrity and security of our Website
  • For Legal Compliance:
  • Fulfill legal and regulatory obligations

 

6. Sharing Your Personal Data

We may share your personal data with:

  • Service Providers:
  • Third-party vendors who perform services on our behalf (e.g., payment processors, email marketing platforms)
  • Affiliates and Partners:
  • Trusted partners for joint promotions or events
  • Legal Authorities:
  • When required by law or to protect our rights
  • Business Transfers:
  • In the event of a merger, acquisition, or sale of assets

Third-Party Transfers: Some of our service providers are located outside the European Economic Area (EEA). We ensure that any international data transfers are conducted in compliance with GDPR, using appropriate safeguards such as Standard Contractual Clauses.

 

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. Users with accounts may manage or request deletion of their personal information through their account settings. Please contact us directly to request account deletion. Criteria for determining retention periods include:

  • The length of our relationship with you
  • The purposes for which your data was collected
  • Legal, regulatory, and compliance requirements

 

8. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request access to your personal data and obtain a copy of the information we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Request limitation of processing your personal data under specific circumstances.
  • Right to Data Portability: Receive your personal data in a structured, commonly used format and request transmission to another data controller.
  • Right to Object: Object to the processing of your personal data for marketing purposes or based on legitimate interests.
  • Right to Withdraw Consent: If processing is based on consent, you have the right to withdraw your consent at any time.

Exercising Your Rights: To exercise any of these rights, please contact us using the details provided in the Contact Us section. We will respond to your request within one month.

 

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. For detailed information, please refer to our Cookie Policy [Cookie Policy link]. Users with accounts may manage or request deletion of their personal information through their account settings. Please contact us directly to request account deletion.

 

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage solutions

However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

 

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside the EEA. In addition to GDPR, we adhere to other applicable data protection regulations, such as the California Consumer Privacy Act (CCPA), where relevant. When we do so, we ensure that appropriate safeguards are in place to protect your data, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules for intra-group transfers

 

12. Children's Privacy

Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

 

13. Changes to This GDPR Privacy Policy

We may update this GDPR Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last Updated" date and, where appropriate, providing a prominent notice on our Website.

We encourage you to review this policy periodically to stay informed about how we protect your personal data.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this GDPR Privacy Policy or our data practices, please contact us at:

  • Email: info@laughfactory.com
  • Mailing Address:
    The Laugh Factory
    8001 Sunset Boulevard
    Los Angeles, California 90046
    United States of America

 

By using our Website, you acknowledge that you have read and understood this GDPR Privacy Policy and agree to the processing of your personal data as described herein.